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Using your qqholik account — whether you're browsing the catalog, placing a sports bet, or moving funds through OVO, ShopeePay or LinkAja — means you accept the terms set out on this page. Read them before you act; they define what we can do for you and what we ask of you in return.
These terms govern the relationship between you and qqholik when you access our platform. They cover account registration, catalog browsing, game participation, fund movements through supported local payment channels, and communications we send to your registered contact. They do not override local law — access to and use of qqholik depends on what local law permits in your region. When you create an account, you confirm that the details you submit are accurate and that you are eligible under local law to use the service. We reserve the right to suspend or close an account if submitted details cannot be verified or if activity is inconsistent with these terms. Payment context matters here. Transactions processed through OVO, ShopeePay or LinkAja are subject to the terms of those e-wallet providers in addition to our own. We record transaction references on your account dashboard so you can cross-check against your wallet statement. Disputed transaction records should be raised through our support channel first; we will work with the relevant payment provider to resolve them. Nothing in these terms limits a right you hold under applicable Indonesian consumer protection rules.
Not every action you take touches these terms equally. The four areas below clarify what falls squarely within this policy and what sits outside it — so you know which rules apply to which part of your experience.
Creating, verifying and managing your qqholik account is fully within scope. Login credentials, account details, wallet linking steps and session behaviour are all governed here. Changes to your registered information must follow the account-settings path shown after login.
Fund movements via OVO, ShopeePay or LinkAja fall within these terms for the qqholik side of each transaction. The e-wallet provider's own terms govern their side. Your account dashboard holds the transaction reference for every completed movement.
Game titles, studio content from JDB, PlayStar, Joker and Bigtime Gaming, live dealer tables and sportsbook markets are covered by these terms while you access them through your account. Content availability depends on local law and may vary by region.
Services operated outside qqholik — including your e-wallet app, device operating system, or any external link — are outside the scope of this policy. We do not control third-party terms and cannot accept responsibility for their behaviour or availability.
These terms are not one-sided. You have concrete actions available at any point: reviewing your account records, correcting details that have changed, asking us a direct question about how a rule applies to your situation, and requesting that a formal dispute be examined. Each of these starts inside your account or through our support channel — not by closing your account or going silent. Where a rule on this page is unclear to you, that is itself a valid reason to contact us. We want the terms to be readable, and we will explain any clause in plain language if you ask. Your account dashboard, accessible after login, is where transaction history, payment references and account-change records are held. Keep that record in view when you raise a question — it speeds up the process on both sides.
Log in and open your account dashboard. Transaction references, payment history and session records are displayed there. Cross-check any OVO, ShopeePay or LinkAja movement against your wallet statement using the reference number shown.
If your registered name, contact or wallet details have changed, update them through the account-settings section shown after login. Keeping these accurate matters for verification when a transaction or identity check is needed.
Any question about how a term applies to your account can be directed to our support channel. Have your account reference ready. We will respond with a plain-language explanation and, if a rule needs to change, we will tell you how and when that happens.
If a transaction or account action does not match these terms, open a formal dispute through our support channel. Provide the transaction reference from your dashboard. We escalate to the relevant payment provider where necessary and keep you informed of the outcome.
If a clause is unclear, a transaction reference does not match your wallet record, or you want to request a formal review of an account decision, these are the three ways to reach us. Have your account reference ready before you make contact — it shortens the process.
Open the live chat widget from any page after login. Describe the specific clause or transaction in question and share your account reference. Our team will respond with a direct answer, not a template.
Send a detailed message to our support address, including your account reference, the relevant transaction ID from your dashboard, and the specific term you are querying. Email suits complex or formal requests that need a written record.
For self-service record checks — transaction history, wallet references, account-change logs — log in and open the account dashboard directly. Most factual questions about your activity can be answered there before you need to contact us.
These terms sit alongside our data practices, which cover what we collect when you use your account, how long we keep it, and who you contact to request changes or raise a concern. Account data is used to process transactions, verify identity where required, and maintain session security. We use cookies to keep your session active and to remember account preferences — the cookie settings path is shown in your browser-accessible account area. Where a data request falls under local Indonesian consumer or privacy rules, we will follow the applicable process. Contact our support channel to make a formal data request or to ask what records we hold on your account.
We retain account and transaction records for the period required under applicable local rules. After that period, records are removed from active systems. Your dashboard shows activity for the retention period currently in effect on your account.
Cookies keep your session active and store account preferences. No personal financial data is stored in cookies. You can review and adjust cookie settings through the preference path shown in your account area after login.
We apply session verification at login to protect your account. If you notice access you did not initiate, change your credentials immediately through account settings and contact our support channel. Do not share your login details with anyone.
When these terms change, we publish the updated version here and note the effective date. Continued use of your account after a change takes effect means you accept the revised terms. Contact us before that date if you have questions about a specific change.
The questions below cover what we hear most often when it comes to understanding these terms, acting on your rights, and knowing where to go when something is unclear.
Yes. Any transaction you process through your qqholik account — including movements via OVO, ShopeePay or LinkAja — falls within these terms for the platform side. Your e-wallet provider's own terms apply separately to the wallet side of the same transaction.
Access to qqholik and eligibility to use its services depend on what local law permits in your region. If you are unsure whether access is available where you are, we recommend reviewing the eligibility statement shown on the account registration page before proceeding.
Log in and open your account dashboard. Every completed transaction shows a reference number there. Use that reference when you contact our support channel. For OVO, ShopeePay or LinkAja transactions, cross-check the same reference against your e-wallet statement to confirm both sides match.
Go to the account-settings section visible after login and update the relevant field. For changes that require identity verification — such as a registered name or wallet address — follow the verification steps shown in that section. Contact support if the field is not editable from your current account status.
We publish the revised terms on this page and note when they take effect. Continuing to use your account after that date means you accept the changes. If a specific change concerns you, contact us before the effective date and we will explain it in plain language.
Yes. Accessing catalog titles from studios such as JDB, PlayStar, Joker and Bigtime Gaming through your account is governed by these terms. Content availability may vary depending on your region and what local law permits at the time of access.